Your items will be shipped in a plain white mailing envelope. Packaging for our mailed garments is extremely discreet. If you need to change your email address, please contact us. You'll be asked to edit or approve your name, mailing address, size, etc. Or, you can wait to edit your request when your binder is ready to ship.
Any changes made will be associated with your original request, and you will not lose your place on our waiting list. Updating your request after submitting: You can resubmit the request form using the same email address you originally signed up with.Our most common rejected emails are from private domains that don’t allow emails from external senders. Your email address: We recommend that you avoid email addresses on private domains or school email addresses (for example: as these sometimes have admin settings that block our emails.You should put whatever name feels safest and easiest for you to receive mail with. For some folks not public or out, this may be your deadname. Your name as it appears on the shipping label: It does not have to be your legal name unless your mail system requires that.Although we mail out about hundreds of garments every month, we average 75 new garment requests every single day. We know our waiting times are extraordinarily long, and we are working as hard as we can to meet the demand. Thank you for your patience! Please check our Program Status Dashboard to see what requests we are currently processing. From all of us at Point of Pride, we are deeply appreciative of your patience and understanding. To help us focus on supporting our community, we strongly encourage checking your account for any missed messages before reaching out. Please note that in most instances of applicants missing status updates, the result is due to spam filters.
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You may need to search for email accounts that end in or update your settings to allow emails from accounts. *Because our team will contact you via email, please check your spam folder and the quota limit on your inbox to make sure it hasn’t been filtered or bounced back. (Tracking numbers can take up to 24 hours to fully activate and the USPS site may list the package as “pre-shipment” until it activates.) You can enter the tracking number via USPS and set up text or email alerts for your package. We mail out your package! You will receive another email from an account with your tracking number.You can make updates or changes at this time. At that time, you can review how your name should appear on the label, what mailing address we should use, and what size garment you need. You will receive an email* from an account when your garment is ready to be shipped.Once you submit, you’ll automatically be added to our waiting list. Submit your application via the Google form.Carefully read this page, especially our Frequently Asked Questions section.
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